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“Every professional should attend this class at least once.”
Tom Garrity
Client Service and
Communication
Remaining
calm under pressure, the ability to think quickly, and great
listening skills are some of the important ingredients for
success in working with clients and customers. Using Think on
the Spot! techniques, this course is designed to improve
communication in critical business interactions and enhance
customer service skills, such as:
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Effective listening
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Developing trust
- Hearing
and exploring the underlying issues
- Staying
calm and being effective in difficult conversations
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Recognizing non-verbal cues
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Responding to the unexpected & changing gears
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Problem-solving with clients
Contact
Us to learn more about this program.
Other Think on the Spot!™ skills workshops:
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